3XG Return Policy
At 3XG, we want every shopping experience to be a great one. But we get it sometimes, you might need to return an item you have purchased. This Returns Policy explains how we handle returns for items bought on 3XG from our sellers.
1. Return Timeline
You must initiate the return process within 7 days of receiving the Item.
2. Reason to Return
Common reasons for returning an item within this time-frame could be a faulty device, wrong model, or simply not meeting your needs.
3. Packaging returns
When returning an item, you must do so in the exact condition you received it from 3XG, with its original packaging and all tags and labels attached. Returned items are your responsibility until they reach us, so ensure they are packaged properly and cannot get damaged on the way.
4. Rejected Return
Return might be rejected if item is used, damaged, outside the return window, missing original packaging, or does not meet the return policy criteria.
5. No exchange
We do not offer exchanges. If you would like a different color place a new order.
6. Proof of purchase
You will typically need to provide a receipt or proof of purchase when returning Item.
7. Shipping Cost
Depending on the policy, you might be responsible for the return shipping costs.