You can log in to your account and change it from your Profile > Edit Profile. Then go to the general tab to change your email.

Order can only be canceled when an order email has not be sent and shipment has not been made. Any amount paid will be credited into the same payment mode using which the payment was made

Returns are subject to the merchant’s policies. You can initiate a return through the app/Web within the eligible period

To get started kindly click on the link www.3xgmerchant.com complete your store setup and start listing your products

No, you do not need to create a separate account. You can use the same account for both the website and the app

To track your order, simply go to the "My Orders" section under your account on the 3XG App/Website, then click "Track" on your current order.

If your payment fails, you can use the wallet or (COD) payment option, if available on that order. If your payment is debited from your account after a payment failure, it will be credited back within 7-10 days.

Please tap on “My Orders” section under my account of the 3XG App/Website to check your order status.

You can apply a coupon on cart page before order placement. The complete list of your unused and valid coupons will be available under “My Coupons” tab of App/Website/M-site.

Yes you can access all mini apps in the super app. However, access to the luxury platform may require meeting specific criteria

Our Product comes with a 1 year warranty against defects in materials and workmanship. Damage from misuse or accidents is not covered. For warranty claims log onto our warranty portal or contact customer support Click Here for more Info