Privacy Policy

3XG Limited (“3XG”, “we”, “our”, or “us”) is committed to safeguarding the privacy and protection of your personal data. This Privacy Policy outlines how we collect, use, store, disclose, and safeguard your personal data when you interact with us via our website or other platforms, in compliance with applicable data protection laws, including the Nigeria Data Protection Regulation (NDPR), the General Data Protection

1. Important Information and Who We Are

Purpose of this Privacy Policy

This Privacy Policy aims to provide you with comprehensive information on how 3XG Limited collects and processes your personal data through your interactions with our website, including but not limited to when you subscribe to our services, make purchases, provide feedback, or otherwise engage with us. This website is not intended for use by children, and we do not knowingly collect data from individuals under the age of 18.

This Privacy Policy supplements other notices and is not intended to override them. We strongly encourage you to read this policy in conjunction with any other applicable notices.

Data Controller

3XG Limited is the data controller and is responsible for your personal data.

Contact Details:

If you have any questions regarding this policy or wish to exercise your legal rights, please contact us. You retain the right to lodge a complaint with the National Information Technology Development Agency (NITDA) via www.nitda.gov.ng. However, we would appreciate the opportunity to address your concerns directly in the first instance.

Third-Party Links

Our website may include links to third-party sites, plugins, or applications. Clicking on such links may enable third parties to collect or share your personal data. We do not control these third-party websites and are not responsible for their private

2. The Data We Collect About You

Personal data means any information that can directly or indirectly identify an individual. We may collect, use, store, and transfer the following categories of personal data:

• Identity Data: Full name, username, gender, marital status, date of birth, title.
• Contact Data: Email address, billing and delivery addresses, telephone numbers.
• Financial Data: Bank account and payment card details.
• Transaction Data: Details of transactions and services purchased from us.
• Technical Data: IP address, browser type/version, device identifiers, location data, operating system, etc.
• Profile Data: Username, password, purchase history, preferences, feedback, and survey responses.
• Usage Data: Information on how you use our website, services, or products.
• Marketing and Communication Data: Preferences in receiving marketing from us or third parties.

We may also collect aggregated and anonymised data for statistical purposes, which does not directly or indirectly reveal your identity

Note: We do not collect any special categories of personal data, such as health information, religious beliefs, political opinions, or bio-metric data, nor do we knowingly collect data relating to criminal offenses.

If You Fail to Provide Personal Data

If the provision of personal data is legally required or contractually necessary, and you fail to provide it, we may not be able to provide certain products or services to you.

3. How We Collect Your Personal Data

We collect personal data through various methods, including:

A. Direct Interactions

You may provide data when you:

• Register or create an account
• Subscribe to services or newsletters
• Request marketing communications
• Participate in promotions or surveys
• Communicate with us via any channel

B. Automated Technologies

As you interact with our website, we may automatically collect Technical Data through cookies, server logs, and similar technologies. See our [Cookie Policy] for more details.

C. Third Parties or Public Sources

We may receive data from:

• Analytics and advertising partners
• Payment and delivery service providers
• Data aggregators and brokers
• Publicly available databases

4. How We Use Your Personal Data

We will only process your personal data where permitted by law. The legal bases may include:

• Performance of a contract with you
• Compliance with a legal obligation
• Our legitimate interests (or those of a third party), where your rights do not override such interests
• Your consent (e.g., for marketing)

Specific Purposes Include:

• Verifying your registration via email
• Authenticating transactions using your PIN
• Retrieving your linked bank accounts via your registered phone number
• Tailoring communication channels to your preferences

5. Marketing and Promotional Communications

We may use your personal data to identify products or services of potential interest and send relevant marketing materials.

5. Your Choices:

• You will receive marketing communications unless you opt out
• You can withdraw your consent at any time by contacting us or using the opt-out links in any message
• We will obtain your explicit consent before sharing your personal data with third parties for marketing purposes

6. Cookies

You can set your browser to refuse cookies or alert you when cookies are being used. If cookies are disabled, some website features may not function properly.

7. Change of Purpose

We will only use your personal data for the original purpose unless we reasonably determine that another purpose is compatible. If we need to use it for an unrelated purpose, we will notify you and explain the legal basis.

8. Disclosures of Your Personal Data

We may disclose your personal data to:

• Internal departments and employees who need access for legitimate business purposes
• Third-party service providers acting as processors under contractual obligations
• Regulatory bodies, law enforcement agencies, or where legally required
• Third parties involved in corporate transactions such as mergers or acquisitions

All such recipients are required to uphold data security and confidentiality obligations.

9. International Transfers

Your personal data may be transferred to or stored in countries outside Nigeria. Where such transfers occur, we ensure that adequate safeguards are in place, such as standard contractual clauses or adequacy decisions, to protect your data.

10. Data Security

We implement robust security measures, including encryption, access control, and data segregation, to protect your personal data from unauthorised access, alteration, disclosure, or loss.

11. Data Retention

We retain your personal data only as long as necessary for the purposes outlined above or to satisfy legal, accounting, or regulatory requirements. We may anonymise data for research or statistical purposes, in which case we may use it indefinitely without further notice.

12. Your Legal Rights

You have the right to:

• Request access to your personal data
• Request correction of inaccurate or incomplete data
• Request erasure (“right to be forgotten”)
• Restrict or object to processing
• Request transfer (data portability)

Fees and Timeframes:

• Requests are generally free but may incur a fee if manifestly unfounded or excessive
• We may require identity verification
• We aim to respond within 30 days, or notify you if more time is needed

13. Policy Updates and Revisions

This Privacy Policy may be updated periodically to reflect legal, regulatory, or operational changes. Any updates will be posted on our website and, where appropriate, communicated to you directly.

3XG Limited