Seller FAQ

You can have one business account per legal entity on 3XG. For multiple brands, you may be able to set up different listings or sub-accounts

Your product may be rejected due to policy violations, incorrect details, intellectual property issues, or quality concerns. Pricing errors, incorrect categorization, and account issues can also cause rejection. Review the rejection reason, make necessary corrections, and contact support if needed.

To become a merchant on our platform, provide your business details, tax ID, payment account, product listings, and images. You must also comply with our policies, offer valid contact info, and set shipping/return guidelines. Verification and product quality standards may apply.

On 3XG, you can sell a variety of products like Gadgets, electronics, home goods, beauty items and more, as long as they comply with platform policies. Certain items like illegal or restricted goods are not allowed.

Yes, 3XG charges fees, including listing fees, transaction fees (a percentage of each sale), and possible subscription fees for premium accounts. The exact fees depend on your account and services.

You’ll be paid through your linked payment account (e.g., bank or PayPal). Payments are processed on a regular schedule, such as weekly or monthly. Be sure to set up your payment details in your merchant account to receive your earnings.

3XG processes payouts for merchants every 5 working dayds

Yes, you can edit or delete product listings at any time by updating details like title, description, price, images, inventory, and shipping policies. If you no longer wish to sell a product, you can remove it from your store entirely. This ensures your listings stay accurate and up to date.

If a buyer wants to return an item, they must follow your store’s return policy. You’ll need to review the request and determine if the return is valid based on the policy. If approved, you’ll process the refund or exchange as specified

You can track your sales and performance through your merchant dashboard, which provides detailed insights into sales, revenue, customer activity, and other key metrics.

You encounter a technical issue, contact customer support for assistance. Provide details of the problem, and they will help resolve it promptly.

To handle customer feedback or disputes, respond promptly and professionally. Address concerns respectfully, offer solutions like refunds or exchanges, and ensure you follow your platform's dispute resolution process.

You can manage your inventory directly from your merchant dashboard. Update stock levels, add new products, and track sales to ensure your listings reflect current availability

Your product may be rejected due to policy violations, incorrect details, intellectual property issues, or quality concerns. Pricing errors, incorrect categorization, and account issues can also cause rejection. Review the rejection reason, make necessary corrections, and contact support if needed.

In the inventory areas, you will find a section for product listing all product/business types including shop, bulksales,,seals, luxury and health supplies

The shop is a storefront for merchants selling anything Gadget and home appliances and only the kind of products are to be posted for upload in the shop. The deals center is for merchant to post any type of goods including gadgets/home appliances and services. The ulk center is for wholesalers ro post any type of goods for sales

A product will go live as soon as the image quality is verified and approved

3XG charges only 3% of the total sales price of each product